We make every effort to ensure the products we carry meet your needs but if you purchase a product that is found to be defective or does not meet your needs. We are happily repair or replace the product, or offer you a refund.
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in original conditions and packaging. All postage and insurance cost are to be paid by the buyer.
If an order is cancelled after dispatch, the customer shall be responsible for all warehouse and courier cost incurred by the company in dispatching the item and having it returned to the company’s warehouse. The customer’s payment will be refunded within 30 days, subject only to deduction of any direct dispatching, transport and insurance cost incurred in the original dispatch & delivery by the company, upon receipt of the goods and inspection as to their suitability for re-sale.
If an order is cancelled before dispatch, any merchant transactions fees occured in processing the payment transaction is not refundable.
Damage or Faulty Returns
You shall notify us within 2 working days in the unlikely event that your item arrives damaged or faulty. This must be done before assembling /using the product or modifying it so we can identify the issues. In addition to a detailed description, you are required to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty process. We don't cover physical damages caused during assembling process. Once assessed and approved by our customer service team, you will be contacted to proceed with replacement parts process.If the customer refuses replacement parts then it is at their cost to return the goods for a refund less freight charges. In the rare instance a part is missing let us know exactly what part it is and we will send it to you ASAP. Sometimes a partial refund may be offered, at our option, if the product can be repaired easily by the customer, prior approval required. Please do not attempt to return the item without approval by us.
A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible foTr following the instructions and advice given by the manufacturers.
Restocking Fee Policy
Change of mind returns are subject to a minimum 20% restocking fee on all returnable items within the 7 days of the delivery date depending on their condition when returned. Change of mind return or exchanging, the goods must be in unused conditions and original packaging. Restocking fees also apply to in store pick up orders.
If you placed an order and received free shipping but returned an item and you no longer qualify for the free shipping, you, the buyer, are responsible for paying the original cost of shipping and the return shipping cost.