Shipping Guide

Shipping Guide main image Shipping Guide image

SHIPPING GUIDE

Orders are generally dispatched from our warehouse located at Victoria the next working day after full payment is received.

We are working mainly with 3 couriers to provide the best delivery option for you with the most reasonable price and quickest service. 

AUSTRALIA POST

Item that weighs 22 kg or less will be dispatched with Australia Post (eParcel or letter).

Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Australia Post's online tracking tool.  When the order is dispatched, you will be given a consignment number. You can use the number to track you item in the Australia Post's website.

Letter does not have a consignment number. If you do not receive your order within the delivery time frame, please contact us.

The below table is for your reference to Australia Post's expected delivery time.

FASTWAY COURIERS

Item that weighs 25 kg or less and has a lower cost than Australia Post, it will be dispatched with Fastway Couriers. Parcels are collected from our warehouse every afternoon on weekdays.

Phone number and a non- PO Box address is required for delivery. If you fail to provide the correct information, your parcel will not be dispatched until you provide us the correct information.

Each parcel will carry a barcoded address label. You will be able to track your parcel via Fastway's online tracking tool.

Hunter Express

Parcels that weighs over 22 kg to all locations will be dispatched with Hunter Express. Hunter Express is the biggest and independently owned courier company in Australia with offices in all major mainland capitals.

Each parcel will carry a barcoded address label and you will be able to track you items through the Hunter Express website. 

GENERAL SHIPPING TIME FRAME

Service

Metro Areas (VIC, NSW)

Other Areas

Australia Post

Fastway Couriers

Hunter Express

3-5 Working Days

5-10 Working Days

Toll IPEC & TNT

3-5 Working Days 5-10 Working Days

TRACKING YOUR PARCEL

  • Australia Post

Please visit http://auspost.com.au/track/  and use the given tracking number to track you item.

  • Fastway Couriers

To track item that is dispatched with Fastway, please visit http://www.fastway.com.au/courier-services/track-your-parcel and use the given tracking number.

  • Hunter Express

Hunter Express requires congisnment note and the postcode of the destination to track item at https://www.hunterexpress.com.au/home .

UNDELIVERABLE PACKAGES

In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.

INACCURATE ADDRESS

Most of the time, parcel is undelivered because of incorrect address given. Therefore, please check your address carefully when placing your order. A re-delivery fee will occur if parcel is resent to you. Depending on the case, customer might need to take responsibility for the cost. 

UNSUCCESSFUL DELIVERY ATTEMPT

If no one is home when your order arrives and it is being delivered by Australia Post, a notification will be left in your mail box for you to pick up your parcel in your local Post Office. If you item is delivered by Fastway and Hunter Express, notifications will be made in advance. A re-delivery cost will occur if you are not home at the arranged time.

REJECTED BY RECEIVER

If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.

The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact our customer service representative.

Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.