Shipping Policy

At YESTOBUY, we aim to provide reliable and cost-effective delivery services throughout Australia. Please review the following shipping terms and conditions before placing your order.

1. Order Processing & Dispatch

Orders are generally dispatched from our Melbourne distribution centre within 1–2 business days after cleared payment has been received.

Processing times may vary depending on stock availability, order volume, public holidays and other operational circumstances.

Once your order has been dispatched, tracking information will generally be provided by email.

We work with various third-party courier and postal providers and reserve the right to select the most suitable delivery service based on parcel size, weight, destination and service availability.

2. Shipping Costs & Additional Postage

We strive to calculate accurate shipping costs at checkout. However, in rare circumstances, the shipping fee calculated may be insufficient to cover the actual delivery cost, particularly for oversized items, regional or remote locations.

Where this occurs, YESTOBUY reserves the right to:

• Request Additional Shipping Fees: We may contact you with the revised shipping cost and offer you the option to pay the difference.

• Offer Alternative Delivery Arrangements: You may be asked to provide an alternative delivery address, such as a residential or business address within a metropolitan area, or arrange collection from an available courier depot.

• Cancel and Refund the Order: If you decline to pay the additional shipping fee, or we do not receive a response within 14 days of our notification, we may cancel the order and issue a full refund.

Any additional shipping charges will be communicated before proceeding with the affected delivery arrangements.

3. Estimated Delivery Timeframes

The following delivery timeframes are provided as a general guide after dispatch:

These are estimates only. Regional and remote deliveries, oversized freight and certain courier services may require additional time.

Delivery timeframes commence after the order has been dispatched, not from the date the order was placed.

Delivery Estimates Are Not Guaranteed

Any delivery timeframe displayed on our website, at checkout, in order confirmations, tracking information or otherwise communicated by YESTOBUY is an estimated delivery timeframe (ETA) only.

YESTOBUY does not guarantee delivery by a particular date or time unless expressly agreed in writing.

Delivery may be affected by circumstances including:

• Courier network delays or depot congestion

• Weather conditions and natural events

• Public holidays and peak delivery periods

• Transport disruptions or incorrect routing

• Regional and remote delivery schedules

• Other circumstances outside our reasonable control

Customers should avoid making arrangements that depend on delivery occurring on a specific date unless a guaranteed delivery service has been expressly confirmed.

To the extent permitted by law, YESTOBUY is not liable for indirect or consequential losses arising solely from delays caused by independent carriers or circumstances outside our reasonable control.

If your parcel is significantly delayed, please contact us so we can assist with a courier investigation where reasonably possible.

Nothing in this section excludes or restricts your rights under the Australian Consumer Law.

4. Customer Responsibilities for Delivery

Customers are responsible for providing accurate and complete delivery information when placing an order, including:

• Full recipient name

• Correct street address and postcode

• Valid contact phone number

• Apartment, unit or building details where applicable

• Any relevant delivery access instructions

Customers are responsible for reviewing their order confirmation and promptly notifying YESTOBUY of any errors.

Tracking Your Delivery

Once an order has been dispatched, customers are expected to monitor the tracking information and follow any delivery instructions issued by the courier.

This may include arranging delivery access, responding to courier notifications, booking redelivery or collecting a parcel from a designated collection point or depot.

Failure to monitor tracking information or respond to courier instructions may result in unsuccessful delivery attempts, additional charges or return of the parcel to the sender.

Failed Deliveries, Redelivery & Return to Sender

Additional delivery costs may arise where:

• An incorrect or incomplete delivery address is provided

• The recipient is unavailable and delivery cannot be completed

• Access to the property is restricted

• The parcel is not collected within the courier's specified timeframe

• The customer requests redirection or changes to delivery arrangements

• The courier returns the parcel to the sender due to circumstances attributable to the customer

Where these circumstances are attributable to the customer, any reasonable additional redelivery, redirection, storage, recovery or return-to-sender charges incurred may be payable by the customer, subject to applicable law.

Where a delivery failure results from an error by YESTOBUY or its delivery provider, the customer's statutory rights remain unaffected.

Reporting Undelivered Parcels

If your order has not been delivered, please notify YESTOBUY as soon as possible and preferably within 14 days of placing your order.

Prompt notification is important because courier investigations, tracking records and compensation claims may be subject to time limits.

Delayed reporting may limit the information available to investigate a missing parcel.

The 14-day notification period does not remove or limit any rights or remedies available under the Australian Consumer Law.

5. Delivery Address Changes & Unauthorised Redirections

Customers must contact YESTOBUY directly to request any delivery address changes or redirections after placing an order.

Address changes are subject to courier approval and may not be possible once an order has been processed or dispatched.

Any delivery changes, redirections or alternative delivery instructions arranged directly between the customer and the courier without YESTOBUY' prior written approval are undertaken at the customer's own risk.

Where loss, misdelivery, delay or additional charges result from an independently arranged and unauthorised redirection, YESTOBUY may decline responsibility to the extent permitted by law.

Customers may be responsible for reasonable costs associated with recovery, redelivery, redirection or return of the parcel where those costs arise from their own instructions or arrangements.

Any separate payment made directly to a courier for redirection or other delivery services is an arrangement between the customer and that courier unless expressly authorised by YESTOBUY.

Nothing in this section excludes any liability that cannot lawfully be excluded under the Australian Consumer Law.

6. Delivery Access & Authority to Leave (ATL)

Depending on the courier and delivery service, parcels may be delivered with a signature requirement or under Authority to Leave (ATL) instructions.

Customers should ensure the nominated delivery address is accessible and suitable for receiving the parcel.

For apartments, gated properties, retirement villages, commercial premises or other restricted-access locations, customers must ensure appropriate delivery access arrangements are available.

Courier drivers may not be able to or equipped to carry oversized or heavy parcels upstairs, enter restricted areas or deliver beyond the designated ground-floor delivery point.

Where ATL is authorised, customers should nominate a reasonably secure and accessible location for delivery.

Delivery arrangements and available options vary between courier providers.

If the courier cannot safely complete delivery, the parcel may be taken to a depot or collection point, or a redelivery may need to be arranged.

Any applicable additional charges arising from customer-provided instructions or access restrictions may be passed on to the customer, subject to applicable law.

7. Multiple-Parcel Deliveries

Some YESTOBUY products are packaged and shipped in multiple cartons.

These cartons may share one tracking number or have separate tracking numbers.

Couriers may scan, sort, transport and deliver individual cartons separately. Consequently, cartons dispatched together may arrive on different days.

What to Check When Receiving Multiple Cartons

Please:

• Check carton labels, such as "1 of 2", "2 of 2", "Carton A" or "Carton B".

• Review all tracking numbers supplied for your order.

• Check the delivery status of each carton.

• Allow reasonable additional transit time for cartons still showing as in transit.

A partial delivery does not automatically mean that the remaining cartons have been lost.

If one or more cartons remain undelivered beyond the expected delivery timeframe, please contact YESTOBUY with the relevant tracking details and information about the cartons received.

We will investigate the outstanding cartons with the courier.

A difference in arrival dates between cartons does not, by itself, establish grounds for cancellation or a refund while the remaining cartons are still reasonably in transit.

If a carton is confirmed lost or the order cannot be completed within a reasonable timeframe, YESTOBUY will provide an appropriate remedy in accordance with the Australian Consumer Law.

8. Store & Warehouse Pickup

Most items are available for same-day pick-up from our Dandenong South warehouse during trading hours, and no appointment is needed. If you are coming for a specific product, please contact us at support@yestobuy.com.au before you travel to confirm it is in stock.

For security and order verification purposes, valid identification may be required at pickup.

If you authorise another person to collect your order, you must notify YESTOBUY in writing before collection.

The authorised person may be required to provide identification and relevant order details.

Once the order has been handed over to the customer or their authorised representative, collection will be recorded as completed.

Customers should inspect the goods and packaging at collection and promptly report any visible damage or discrepancies.

YESTOBUY is not responsible for loss or damage occurring after collection where such loss or damage is not attributable to YESTOBUY, subject to applicable law.

Collection confirmation, identification records and other available evidence may be used to verify fulfilment of an order in the event of a delivery or payment dispute.

Nothing in this policy limits statutory consumer guarantees or lawful chargeback rights.

9. Courier & Tracking Information

YESTOBUY uses a range of delivery providers depending on the size, weight and destination of your order.

The courier selected for your order will generally be identified in your dispatch confirmation.

Australia Post

Australia Post is generally used for eligible smaller parcels that meet its applicable size and weight restrictions.

Customers will receive tracking information once their order has been dispatched and processed through the delivery network.

Track your parcel:

Australia Post Tracking

Allied Express

Allied Express may be used for larger or heavier consignments.

Delivery procedures, tracking updates and available delivery options depend on the consignment and destination.

Track your parcel:

Allied Express

Aramex

Aramex provides parcel delivery services with tracking and delivery management options where available.

Depending on the service, parcels may be delivered under Authority to Leave or signature-required arrangements.

Unsuccessful deliveries may be redirected to an available collection point or depot.

A valid street address is generally required.

Track your parcel:

Aramex Tracking

Hunter Express

Hunter Express is generally used for selected large or bulky deliveries.

Deliveries are ordinarily made to an accessible ground-floor location. Drivers may not provide advance telephone calls, and upstairs delivery is not included unless specifically arranged.

If delivery is unsuccessful, additional arrangements may be required and charges may apply.

A valid street address is required.

Track your parcel:

Hunter Express

CouriersPlease

CouriersPlease provides parcel tracking and various delivery management options, subject to service availability.

Depending on the delivery service and destination, customers may be offered options such as Authority to Leave, collection point delivery, redelivery or redirection.

Customers should follow the instructions provided through the courier's official tracking system.

Any delivery changes must also comply with Section 5 of this policy.

Track your parcel:

CouriersPlease Tracking

Sendle

Sendle may be used for eligible parcel deliveries.

Tracking details are generally provided after dispatch. If delivery is unsuccessful, the courier may arrange another delivery attempt or direct the parcel to a collection point, depending on the service.

Track your parcel:

Sendle Tracking

Other Delivery Providers

YESTOBUY may also use other courier, freight or postal services where appropriate.

Delivery procedures and tracking availability may vary depending on the provider.

10. Australian Consumer Law

Nothing in this Shipping Policy is intended to exclude, restrict or modify any consumer guarantees, rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

Where goods are lost, damaged, not delivered or otherwise fail to meet applicable consumer guarantees, YESTOBUY will assess the circumstances and provide any remedy required by law.

Courier tracking records, proof of delivery, delivery instructions, photographs, customer correspondence and other relevant evidence may be considered when investigating delivery disputes.

11. Contact Us

If you have any questions about shipping, delivery, tracking or collection, please contact our customer service team.

Email: support@yestobuy.com.au

Please include your order number, recipient name and relevant tracking information so we can assist you efficiently.

Thank you for shopping with YESTOBUY.