Cancellation Policy

Order Cancellation Requests

Customers may request cancellation before an order has been dispatched. However, submitting a cancellation request does not guarantee that the order can be cancelled.

Our warehouse processes orders continuously, and an order may be picked, packed, labelled or dispatched before the cancellation request is reviewed.

All approved customer-requested cancellations are subject to a cancellation handling fee of $5–$20. This fee covers the administrative and operational work involved in receiving, reviewing, recording, reversing and refunding the order. The applicable fee will be advised before the cancellation is processed.

The cancellation handling fee:

• Applies once an order has been placed, regardless of whether warehouse processing has commenced
• Applies equally regardless of the payment method used
• Is not a card payment surcharge
• Does not apply where cancellation results from an error by YESTOBUY or where the customer is entitled to a remedy under the Australian Consumer Law

Orders Already Processed or Dispatched

An order may no longer be cancellable once it has been packed, labelled, manifested, collected by a courier or dispatched.

Where possible, we may attempt to request a courier recall. Courier recall requests are not guaranteed and may not succeed.

If a customer requests cancellation after processing or dispatch, the following amounts may be deducted from any approved refund where they have already been incurred:

• Original shipping costs
• Courier recall or redirection fees
• Return-to-sender charges
• Additional handling costs reasonably incurred
• A cancellation handling fee of $5–$20

A refund will not be processed until the goods have been returned to and received by YESTOBUY and their condition has been inspected.

If the recall is unsuccessful or the product has already been delivered, the customer may request a change-of-mind return under our Returns Policy.